Question 1

Do I need to schedule an appointment if I purchase the test online?

Accepted Answer

Yes — once you place your order, you'll be prompted to schedule an appointment at one of our laboratory locations. Walk-ins are not permitted for prepaid panels to ensure proper time is set aside for your visit.

Question 2

Will I receive a kit in the mail?

Accepted Answer

No — there is no kit mailed to your home. All testing is performed in our certified laboratory. After purchasing your panel, you'll simply come in for your scheduled blood draw.

Question 3

Do I need to bring anything to my appointment?

Accepted Answer

Just bring a valid photo ID and your email confirmation. There’s no insurance information needed — we’ve already got you in the system.

Question 4

Do I need a doctor’s referral to order a test?

Accepted Answer

Not at all. Our panels are available without a referral, prescription, or insurance. That’s part of what makes this process simple and accessible.

Question 5

How will I receive my results?

Accepted Answer

Results are delivered securely via email in PDF format within 2–5 business days. You’ll be notified as soon as they’re ready.

Question 6

Can I use my HSA or FSA card?

Accepted Answer

Yes — many patients successfully use HSA/FSA cards at checkout. Be sure to check with your plan provider for eligibility.

Question 7

Can I get reimbursed by my insurance?

Accepted Answer

Yes — depending on your insurance policy, you may be eligible for reimbursement by submitting your receipt directly to your provider. However, reimbursement is not guaranteed. Some insurance plans do not cover specific tests or may require additional documentation before testing. We strongly recommend contacting your insurance provider in advance to understand your options, if you wish to be reimbursed.

Question 8

Is there a cancellation fee?

Accepted Answer

Yes — if you cancel your order after purchasing online, a small cancellation fee of 3.4% will be applied to cover non-refundable transaction processing costs.

Question 9

Are you Available for Walk-Ins or Do I Need to Schedule an Appointment?

Accepted Answer

You are not required to schedule an appointment at our facility. We are available for walk-ins during the weekdays during our standard operating hours. However, we do recommend patients schedule appointments (https://cdlcovid.as.me/schedule.php?owner=19300484&)ahead of time, contact us via our email form, or call in advance to verify the availability of a Phlebotomist (if bloodwork is required).

Question 10

How Long Does it Take to Receive my Lab Results?

Accepted Answer

The turnaround time of a test varies depending on the test(s) being administered. Typically, a test will take around 24-72 hours. We recommend contacting us ahead of time for more details based on the specific test being administered.

Question 11

I received my results but I'm having trouble opening them

Accepted Answer

Results sent directly to your email will typically be password protected for your security. Passwords will be the Date of Birth of the patient in the following order: (Year/Month/Day).

For example, if you're Date of Birth is January 31, 1980 your password will be the following: [1980/01/31]

Question 12

How Will My Results be Delivered?

Accepted Answer

If you provided a doctor's order/referral your results will be sent over directly to your referring physician. You can contact your physician directly for the results of your test (if they did not already contact you). If an order was not provided, you will receive your results via email. Your results will be delivered as a password protected PDF file.

Question 13

How Long Does it Take to Receive COVID test results?

Accepted Answer

The standard turnaround time for PCR-COVID test results is 24 hours.

Question 14

What types of tests do you offer?

Accepted Answer

We offer a wide variety of medical tests including, but not limited to, H.Pylori, Drug screenings, STD testing, COVID, FLU, standard blood panels, and far more. Please contact us for more information.

Question 15

Are Children Permitted to Take a COVID test?

Accepted Answer

Yes, children can take the PCR-Covid test. The cost of the test is the same for children.

Question 16

Are there other options besides a Nasal Swab for the PCR-COVID test?

Accepted Answer

The most effective method of testing for the COVID-19 Coronavirus is via a Nasopharyngeal swab. A cheek or throat swab can also be performed at the request of a physician; however, either of these methods can be inaccurate and may result in an inconclusive lab result.

Question 17

What is the Difference Between a Rapid Test and a PCR test?

Accepted Answer

The Rapid test (https://www.cdc.gov/coronavirus/2019-ncov/lab/resources/antigen-tests-guidelines.html)(also known as the Antigen test) offers a fast turnaround time but is best used on patients showing symptoms. However, the rapid test results tend to be inaccurate when compared to the RT-PCR test. One can expect the results of a Rapid Test within 15 minutes.
The RT-PCR (https://www.cdc.gov/coronavirus/2019-ncov/lab/resources/sars-cov2-testing-strategies.html)(Polymerase Chain Reaction) test is considered the “Golden Standard” with regards to COVID tests. The PCR test is considered the more accurate version when testing for the COVID-19 virus.

Question 18

Do I Need to Pick Up my Results in Person?

Accepted Answer

While you may pick up results in person, the delivered lab results will be sent to your physician directly either through their portal or via fax. If an order was not provided, results will be sent to the email address provided when you schedule an appointment.

Question 19

How do I Access my lab Results?

Accepted Answer

If you came with a doctor’s order, Clinical Diagnostic Laboratories (CDL) will fax your lab results to your doctor’s office. We will also try to email results in a timely manner. However, if you do not receive your results after the given time frame, please follow up with CDL by emailing us at info@clinicaldiagnosticlab.com or call us at 703-430-1111.
The email will be from labreport@clinicaldiagnosticlab.com*. Your date of birth in the format ‘YYYYMMDD’ is your password to be used to open this report.
 
*Note: Always check your spam/junk mail if you have not received your results in your standard inbox!

**The easiest method of finding your results is to type the email address “labreport@clinicaldiagnosticlab.com” in your email’s search bar as results are often difficult to find when sent to the spam/junk folder.

IMPORTANT: INSURANCE UPDATE. Most commercial plans are no longer accepted — affordable self-pay options available. We no longer accept ANTHEM HEALTHKEEPERS, MEDICAID, CIGNA PPO, or UNITED HEALTHCARE PPO. Please Read before your visit →

INFO@CLINICALDIAGNOSTICLAB.COM

(703) 760-3222

(800) 785-2545