Frequently asked questions
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Yes — depending on your insurance policy, you may be eligible for reimbursement by submitting your receipt directly to your provider. However, reimbursement is not guaranteed. Some insurance plans do not cover specific tests or may require additional documentation before testing. We strongly recommend contacting your insurance provider in advance to understand your options, if you wish to be reimbursed.
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You are not required to schedule an appointment at our facility. We are available for walk-ins during the weekdays during our standard operating hours. However, we do recommend patients schedule appointments ahead of time, contact us via our email form, or call in advance to verify the availability of a Phlebotomist (if bloodwork is required).
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If you provided a doctor's order/referral your results will be sent over directly to your referring physician. You can contact your physician directly for the results of your test (if they did not already contact you). If an order was not provided, you will receive your results via email. Your results will be delivered as a password protected PDF file.
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The Rapid test (also known as the Antigen test) offers a fast turnaround time but is best used on patients showing symptoms. However, the rapid test results tend to be inaccurate when compared to the RT-PCR test. One can expect the results of a Rapid Test within 15 minutes.
The RT-PCR (Polymerase Chain Reaction) test is considered the “Golden Standard” with regards to COVID tests. The PCR test is considered the more accurate version when testing for the COVID-19 virus.
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If you came with a doctor’s order, Clinical Diagnostic Laboratories (CDL) will fax your lab results to your doctor’s office. We will also try to email results in a timely manner. However, if you do not receive your results after the given time frame, please follow up with CDL by emailing us at info@clinicaldiagnosticlab.com or call us at 703-430-1111.
The email will be from labreport@clinicaldiagnosticlab.com*. Your date of birth in the format ‘YYYYMMDD’ is your password to be used to open this report.
*Note: Always check your spam/junk mail if you have not received your results in your standard inbox!
**The easiest method of finding your results is to type the email address “labreport@clinicaldiagnosticlab.com” in your email’s search bar as results are often difficult to find when sent to the spam/junk folder.
