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Frequently asked questions
- 01The CDL Partnership Program is a free affiliate initiative that allows you to monetize your audience by promoting our online laboratory panels. When someone places an order using your unique discount code, you earn a commission on that sale. It’s a simple way to generate income while helping others access high‑quality diagnostic testing.
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- 03Commissions are paid biweekly, and every referral you generate is tracked internally to ensure accuracy. As a partner, you’ll have full visibility into your activity through our shared tracking system, where you can view all sales and referral data in real time. Payments are issued once you’ve earned at least $50 within a pay period; if you don’t meet the minimum, your balance simply rolls over to the next cycle. If you want to refine payout rules, you can explore commission structure or payout thresholds.
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- 06Once your application is approved, you’ll receive access to our affiliate tracking spreadsheet, which provides a clear overview of your performance. Inside the dashboard, you can monitor your total sales, referral activity, earned commissions, and payout status—all in one place. This ensures you always have transparent, up‑to‑date insight into how your affiliate efforts are performing. If you want to enhance this section further, you can explore performance tracking or analytics best practices.
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- 14No. The app does not tell you what is wrong with you, and it does not diagnose any health problems. Only a doctor or licensed medical professional can do that. What the app can do is help you understand your lab numbers in a simple way and suggest potential solutions to achieve optimal lab results. It can show you trends, explain what certain markers usually relate to, and give you general wellness ideas. Think of it like a friendly guide that helps you make sense of your information — not a doctor and not a replacement for medical care.
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- 21Yes — depending on your insurance policy, you may be eligible for reimbursement by submitting your receipt directly to your provider. However, reimbursement is not guaranteed. Some insurance plans do not cover specific tests or may require additional documentation before testing. We strongly recommend contacting your insurance provider in advance to understand your options, if you wish to be reimbursed.
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- 23You are not required to schedule an appointment at our facility. We are available for walk-ins during the weekdays during our standard operating hours. However, we do recommend patients schedule appointments ahead of time, contact us via our email form, or call in advance to verify the availability of a Phlebotomist (if bloodwork is required).
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- 26If you provided a doctor's order/referral your results will be sent over directly to your referring physician. You can contact your physician directly for the results of your test (if they did not already contact you). If an order was not provided, you will receive your results via email. Your results will be delivered as a password protected PDF file.
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- 31The Rapid test (also known as the Antigen test) offers a fast turnaround time but is best used on patients showing symptoms. However, the rapid test results tend to be inaccurate when compared to the RT-PCR test. One can expect the results of a Rapid Test within 15 minutes. The RT-PCR (Polymerase Chain Reaction) test is considered the “Golden Standard” with regards to COVID tests. The PCR test is considered the more accurate version when testing for the COVID-19 virus.
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- 33If you came with a doctor’s order, Clinical Diagnostic Laboratories (CDL) will fax your lab results to your doctor’s office. We will also try to email results in a timely manner. However, if you do not receive your results after the given time frame, please follow up with CDL by emailing us at info@clinicaldiagnosticlab.com or call us at 703-430-1111. The email will be from labreport@clinicaldiagnosticlab.com*. Your date of birth in the format ‘YYYYMMDD’ is your password to be used to open this report. *Note: Always check your spam/junk mail if you have not received your results in your standard inbox! **The easiest method of finding your results is to type the email address “labreport@clinicaldiagnosticlab.com” in your email’s search bar as results are often difficult to find when sent to the spam/junk folder.
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